A netizen shared on the Internet: On January 25th, I helped a customer purchase a pair of NIKESB at the stockx store. The customer verified the authenticity of the shoes on multiple platforms, but after receiving the verification from multiple platforms on 2.11, the shoes were found to be fake. We immediately contacted the online customer service of the stockx app, and the customer service asked me to submit a comprehensive picture of the shoes, the StockX tag QR code, and submit the relevant identification certificate.
But the customer service said, "Our appraisers have sufficient guidance and training to complete each inspection process. After you made your request, we also carefully checked your order again and again. Since your product has been authenticated, so We cannot help you with returns, we hope you understand. If you no longer wish to keep the item, you can resell the shoes on our platform and you can rest assured as long as they are in the same "Deadstock" condition as when you received them "The status, along with our tags, makes it possible to resell it on StockX at any time."
After many rounds of email bombardment and unremitting cooperation with customers, we received the stockx email on March 9. The email said that we can send the goods back to the Hong Kong warehouse, but it is not a refund. It must be re-appraised by their local appraiser before it can be returned. If there is no problem with the second appraisal, we still have to continue the return route.
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